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OUR POLICIES
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All tradename/trademarks are the properties of their respective
owners.
Due to changing market forces and other extenuating circumstances
that affect product availability and price stability we reserve
the right to withdraw any product we advertise and change prices
without notice.
Information contained throughout the web pages and in our database
is believed to be accurate and reliable at the time of publishing.
There may be misprints, human errors and omissions. We reserve the
right to make changes and corrections to prices, products and specifications
without notice.
Images displayed on this web site should be regarded as illustrative
and informational purpose only.The actual products may not be identical
to the images.
Hyperlinks (URL) provided throughout our product pages can only
be used as references only. The products we carry may not be identical
as the contents contained in the links. If unsure, please contact
our sales team.
TERMS, CONDITIONS AND AGREEMENT OF SALE
Please read them carefully:
The use of this site is governed by the TERMS, CONDITIONS AND AGREEMENT
OF SALE set forth below. Your use of this site or purchase from
CSV audiovisual indicates your acceptance of these terms and conditions.
CSV audiovisual reserves the right to make changes to this web site
and these terms and conditions at any time without any prior notice.
CSV audiovisual is the service provider; it is also referred to
as "csv", "us" and "we".
Customer is the person or organisation who purchases or seeks services
from CSV audiovisual; it is also referred to as "you".
Placing order: We do not ship overseas.
All orders placed are subject to confirmation and acceptance by
CSV audiovisual, this includes the pre-paid orders, eg. Payment
made by, deposit etc.
CSV audiovisual may vary prices for received orders in the event
of price changes or mistakes made by suppliers. In the case of price
increase, you may cancel the order by giving notice to CSV audiovisual,
which must be received within seven days of the price increase notification.
To minimise errors and improve efficiency, orders should be placed
using our on-line ordering system whenever possible. Other forms
of ordering are accepted only if our on-line ordering system is
malfunctioning or you have difficulty using it. Other ordering methods
include E-mailing our sales or submitting order by fax. For some
organisations where a purchase order is necessary, we still encourage
the orders to be placed on-line and followed by a summarised purchase
order.
Despite our web site being directly connected to our inventory system,
quantity in stock displayed on our web site should be considered
as a guide only. Quantity in stock does not take into account the
orders already placed which are yet to be processed. It is possible
that an order placed earlier will receive the allocation of the
part in which the quantity for it showed as in stock at the time
of your order. Inventory discrepancy can also affect the accuracy
of the stock status displayed on our web site.
Please understand we do not operate a shop front. All prices listed
on the web site are for internet mail orders only. A 5% surcharge
(start from 1st March 2002) will apply to any walk-in customer who
has not placed an order on-line prior to the pick-up of that order.
Local customers can avoid this surcharge by placing the order on-line
and wait for our Ready for Pick up E-mail. Our warehouse pick up
time is between 10am and 5pm Monday to Friday. Customers who visit
us outside this time frame may not receive proper service due to
our commitment to mail order despatching.
Any attempt to cancel an order must be made as soon as possible.
Cancellations attempted after the despatching will result in the
customer having to pay the shipping and handling charges on the
package and the cost of shipping the package back.
Cancellations may be communicated by telephone, email or Fax. Saturdays,
Sundays and holidays by E-mail or Fax only.
Cancellations for assembled system orders will incur a 10% cancellation
fee. This is to reflect the labour cost and the depreciation for
the used parts.
Cancellation for specially ordered items will also attract a 10%
cancellation fee. This is to cover the return to stock fee implied
by our suppliers and shipping cost.
Payment:
For on-line orders, accepted payments include credit cards (Visa/
Master card/Bankcard) Direct Deposit or Bank Transfer. Payment can
also be made for on-line orders by sending us a cheque or money
order.
Despatching of goods where the payment terms selected is by pre-payment,
is subject to fund clearance. This includes Direct Deposits, Payment
by Cheque etc.
We request a non-refundable, 10% deposit for any computer systems
built by CSV audiovisual. We may also request a 10% non-refundable
deposit for rare items we have to specifically order in.
For pick up order, payment can be made by accepted credit cards,
Direct Bank Deposit, Cash, Money Order, Cheque (this must be approved
by CSV audiovisual and appropriate identification provided). Cash
deposit and funds transfer requires overnight for the fund to be
cleared. Cheque deposit will take 3 or 4 days to be cleared.
Please make your cheque or money order payable to: CSV audiovisual
We do not charge your credit card until the goods are ready to be
shipped or picked up.
When doing a direct fund transfer or direct deposit into our account,
please include the Net Order ID as the deposit Reference. It is
also required for a deposit slip to be sent to us by fax or E-mail
(scanned). For Internet funds transfer please cut and paste the
transfer details and send to us by E-mail.
Direct deposit details are as follows;
NATIONAL AUSTRALIA BANK
ACCOUNT NAME: CSV AUDIOVISUAL
BSB: 082332
ACCOUNT NUMBER: 476116594
The title of the goods supplied does not pass to the customer from
CSV audiovisual until the full amount is paid to CSV audiovisual
Shipping:
We do not ship to PO Boxes.
We do not ship to third party addresses unless that address is known
and can be verified by CSV audiovisual.
Customers are responsible for paying any freight charges incurred
by refused shipment and unclaimed goods. CSV audiovisual will make
every effort to deliver on time. However, we shall not be held liable
for delay or lost shipment.
Customers are responsible to have someone at the delivery address
to sign for and accept the delivery. Cost for re-delivery attempts
will be passed to the customers if the delivery address is unattended
at the time of delivery.
Tracking of order delivery
When your order is shipped you will be sent an E-mail confirmation
which will include an Internet link with your order tracking number
which can be used to track your order.
Return and refund:
There will be no credit given on order price difference, due to
price drops. Please select carefully at the time when you place
your order.
Returns for refund will only be accepted within 7 days of you receiving
the goods. A restocking fee of 10% of the purchase price will be
deducted. Returned goods must be in its original condition and include
all the original packaging. Shipping and handling cost are not refundable.
This return for refund policy is applicable for change of mind,
and lack of expertise for installation etc. Please refer to the
warranty section for refund procedures regarding Dead On Arrival
goods.
Any incorrect, missing or damaged items received must be reported
to CSV audiovisual within 24 hours of you receiving the delivery.
This can only be done by E-mail, Fax or Phone.
If item(s) received is not what was ordered please do not open the
sealed package in which it was sent. Any attempt to use the incorrect
item will be deemed to be acceptance by the customer of the item(s)
as a satisfactory substitute for the one that was ordered and no
further claim can be raised thereafter.
CSV audiovisual owns the title of any extra goods shipped with your
order that have been despatched in error.
Warranty claims
All goods sold by CSV audiovisual come with a one-year back to base
manufacturer warranty, unless otherwise stated in item description.
CSV audiovisual is responsible for the handling of most products’
warranty processes. Warrantees for individual parts we sell are
provided by the manufacturers, not CSV audiovisual .
Warranty only covers the item(s) sold by CSV audiovisual. Warranty
does not cover any other equipment used in conjunction with the
item(s) sold by CSV audiovisual.
CSV audiovisual does not handle warranty claim for those goods where
the manufacturer accepts direct warranty claims from customers.
Most of the monitors, printers, notebooks etc are covered by direct
manufacturer warranty.
A sellect few items may carry an overseas manufacturers warranty,
if one of these item develops a fault there may be a delay of up
to six weeks for the replacement or repair of the item that was
supplied to us from one of our off shore suppliers.
DOA (Dead on arrival) items are eligible for refund or an instant
replacement from our stock. DOA items must be reported within 7
days from the time you receive your goods. Failure to report a DOA
item within 7 days will result in you not being able to claim the
item as a DOA.
Customers must request a RA (Return Authorisation) number prior
to returning any merchandise to .CSV audiovisual RA number is deemed
effective for only 10 days including the day of issue. RA number
can be obtained by E-mailing our support, or by phone call. RA number
are only issued when we consider the item is in fact faulty from
the descriptions provided by the customer.
A large percentage of returned goods are found to be, not faulty.
If the returned goods are determined by CSV audiovisual to not be
faulty, then all returning shipping fees will be worn by the customer.
We will seek the permission from the customer to charge this cost
to the customer's credit card where possible. Failing this, the
goods will be sent back by Australia Post COD freight collected.
CSV audiovisual also reserves the right to charge the labour cost
for examining these goods where no fault was found.
All warrantees are voided if returned product is found in any way
to be mishandled, misinstalled, modified, tampered, abused, physically
damaged or used under wrong voltage etc.
CSV audiovisual is not responsible for data contents or the security
of the data contents contained in any returned goods. Our workshop
works under strict guidelines, not to intercept with any customer
data. Despite this customers should back up any data prior to sending
the goods back to us; data can be destroyed during our testing.
It is also beyond the scope of our control once the device is sent
to our supplier. We do not provide data recovery service.
Please attach a copy of the original invoice or provide the original
invoice number. A detailed fault description sheet must be sent
together with all the returning warranty goods.
Customer is responsible for proper packaging of RA returns. All
warranties will be void on items that are insufficiently or inaccurately
packaged. Customer is responsible for all the shipping charges associated
with returning the defective merchandise. If any item(s) returned
for warranty claim is determined to be physically damaged, the item(s)
will be returned to the customer as is.
Customer is responsible for any shipping and insurance cost involved
in sending the warranty claim goods back to CSV audiovisual . CSV
audiovisual is not responsible for any parcel missing in transit,
on its return back to CSV audiovisual .
Product(s) discontinued by manufacturer(s) shall be upgraded to
a similar product or a credit will be given at the current market
value or the purchase price whichever is lower.
Warranty turnaround time
Turnaround time for warranty claims largely depends on the suppliers
or the distributors. We will try our best to speed up the process.
Please understand the time involved for a warranty claim will include:
our time to test the item, shipping back to the supplier, supplier’s
own test and replacement/repair, and the shipping back to us.
We do not provide advance replacement under any circumstances. Please
keep this in mind when you place your order. CSV audiovisual is
not responsible for any losses resulting from the time it takes
to have the faulty item replaced or repaired.
If you will be using the item(s) for mission critical tasks, be
it running a business, using it to prepare an examination, using
it for a pre-organised game party etc, you should consider purchasing
it from a provider that offers instant replacement. |
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