Terms, Conditions and Shipping


Shipping & Delivery

The title of the goods supplied does not pass to the customer from CSV audiovisual until the full amount is paid to CSV audiovisual.

We do not ship to PO Boxes. (unless prior arrangements with us)
We do not ship to third party addresses unless that address is known and can be verified to CSV audiovisual.
Customers are responsible for paying any extra freight charges incurred, eg refusing to accept the delivery and unclaimed goods, etc.
CSV audiovisual will make every effort to deliver on time. However, we shall not be held liable for delays or lost items, once on board our courier provider.
All items shipped via our couriers are fully insured, unless otherwise stated in item description.
Customers are responsible to have someone at the delivery address to sign for and accept the delivery.
Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.

Delivery time

Most orders are delivered with-in 7 business days.

NOTE: Once your order is on board our courier service the delivery time becomes out of our control. Delivery to your address will be between the hours of 8.30 am and 5.30 pm week days. Unfortunately scheduling your delivery at a specific time CAN NOT be arranged, sorry.
It is up to the delivery drivers on the day, to what time in the day they deliver your item.

Tracking your order

When your order is shipped you will be sent an E-mail confirmation which will include an Internet link with your order tracking number which can be used to track your order.
Orders placed before 1.30pm ESDT will be delivered the next day, if the delivery address is in a capital city on the eastern seaboard.
Country areas on the eastern seaboard may take an extra day or two. Deliveries to South Australia, Tasmania, North Queensland, Northern Territory & Western Australia, could take up to 7 business days, from time of shipping.

Privacy & Security.

We are committed to protecting your privacy. We will only use the information collected from you lawfully. We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service. For example, it would be difficult to deliver to you efficiently, if we didn’t have absolutely accurate address details. The type of information we collect about you includes: your name, address, phone number, credit card details and e-mail address. We will not pass on your details to any third parties. The personal information we hold will be held securely in accordance with our internal security policy.

Returns, Refunds & Replacements

Sale, Demo or Used products are non returnable, (If there is damage to the item or if it is not in working order, this will be stated in the item description before purchase).
Items simply can’t be returned just because you changed your mind or don’t like the colour, etc, etc.

There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order.
Returns for refund will only be accepted within 7 days of you receiving the goods. A restocking fee of 12% of the purchase price will be deducted.
Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable.
Please notify us first if you wish to return a product, DO NOT ship items back with-out prior notice.

PH: 02 9669 5050 or email joe@csvav.com.au

This return for refund policy is NOT applicable for change of mind or for the lack of expertise on how to use the product or of its installation etc.
Please refer to the warranty section for refund procedures regarding Dead On Arrival goods. Any incorrect, missing or damaged items received must be reported to CSV audiovisual within 24 hours of you receiving the delivery. This can be done by E-mail, Fax, Text or Phone CSV audiovisual. PH: 02 9669 5050 joe@csvav.com.au

Please check boxes for damage before accepting delivery.
If you except delivery, please make a note on the delivery docket that the box appears to be miss-handled or dropped and get the driver to sign your delivery docket.

If item(s) received appears not to be what was ordered please do not open the sealed packaging on the actual item.
Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.

Ordering

Ordering is available either by phone or email.
If ordering via email, please include your name, your address, delivery address (if different you what it delivered to a different address) & phone number.
We will get back to you with payment details.

Companies, please provide an order number with your company details and a delivery address.

Payment & Pricing

Payment is only deemed accepted & the goods ownership transfers to the purchaser, once all payments are cleared by our Banking authority.
All prices are in Australian Dollars & include GST.

The security of your online payments is of vital importance to us. We have partnered with Australia’s leading payment gateway, eWay®, to manage our credit card payment processing. eWay delivers the highest levels of infrastructure and security and will continue to be at the forefront in aligning eCommerce technology with customer needs. Other sites using eWay include Australia Post, Qantas, Westfield and St Johns Ambulance Service. The page where you enter your Credit Card details is protected by Secure Sockets Layer (SSL) encryption on eWay’s secure servers.
SSL uses a complex system of key exchanges between your browser and our servers in order to encrypt the information you enter on the checkout pages (including your credit card details) BEFORE transmitting it across the web.

HOW CAN YOU TELL A WEBSITE PAGE IS SECURE?

There are two general indications of a secured web page:

1) Check the web page URL

Normally, when browsing the web, the URLs (web page addresses) begin with the letters “http”. However, over a secure connection the address displayed should begin with “https” – note the “s” at the end. Most of the storefront pages on our website are standard (http) pages. However you will notice that when you checkout the URL changes so that the pages start with “http s://vault6.server-security.com.au….” This shows that you have been redirected to our secure server and that the pages where you are asked to enter your contact and credit card details are protected.

2) Check for the “Lock” icon

There is a standard among web browsers to display a “lock” icon somewhere in the window of the browser (NOT in the web page display area!) For example, Microsoft Internet Explorer 8 displays the lock icon at the top of the browser window to the right of the page URL:

As another example, Mozilla’s FireFox Web Browser displays the lock icon in the lower-right corner:

THE LOCK ICON IS NOT JUST A PICTURE!

Click (or double-click) on it to see details of the site’s security. This is important to know because some fraudulent web sites are built with a bar at the bottom of the web page to imitate the lock icon of your browser! Therefore it is necessary to test the functionality built into this lock icon. Furthermore, it is very important to KNOW YOUR BROWSER! Check your browser’s help file or contact the makers of your browser software if you are unsure how to use this functionality.

Viewing Orders

You can view your order once you login to your account.

Updating Account Information

Log into your account with your username & password.
Follow the instructions to edit your account details.


Warranty

All NEW products sold by CSV audiovisual come with either a, one to six year manufacturer warranty, unless otherwise stated in item description.
CSV audiovisual is responsible for the handling of most products’ warranty processes (Though sometime it is quicker & easier to deal direct with the man factoring company).

Warrantees for individual parts we sell are provided by the manufacturers, not CSV audiovisual.
Warranty only covers the item(s) sold by CSV audiovisual.

Warranty does not cover any other equipment used in conjunction with the item(s) sold by CSV audiovisual.

CSV audiovisual does not handle warranty claim for those goods where the manufacturer accepts direct warranty claims from customers. Most of the monitors, printers, notebooks etc are covered by direct manufacturer warranty.

A select few items may carry an overseas manufacturers warranty, if one of these item develops a fault there may be a delay of up to six weeks for the replacement or repair of the item that was supplied to us from one of our off shore suppliers.

DOA (Dead on arrival) items are eligible for refund or an instant replacement from our stock. DOA items must be reported within 7 days from the time you receive your goods. Failure to report a DOA item within 7 days will result in you not being able to claim the item as a DOA.
Customers must request a RA (Return Authorisation) number prior to returning any merchandise to.

CSV audiovisual RA number is deemed effective for only 10 days including the day of issue. RA number can be obtained by E-mailing our support, or by phone call. RA number is only issued when we consider the item is in fact faulty from the descriptions provided by the customer.

A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by CSV audiovisual to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer’s credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. CSV audiovisual also reserves the right to charge the labour cost for examining these goods where no fault was found.

All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged or used under wrong voltage etc.

CSV audiovisual is not responsible for data contents or the security of the data contents contained in any returned goods. Our workshop works under strict guidelines, not to intercept with any customer data. Despite this customers should back up any data prior to sending the goods back to us; data can be destroyed during our testing. It is also beyond the scope of our control once the device is sent to our supplier. We do not provide data recovery service.

Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.

Customers are responsible for proper packaging of RA returns. All warranties will be void on items that are insufficiently or inaccurately packaged. Customer is responsible for all the shipping charges associated with returning the defective merchandise. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is.

Customers are responsible for any shipping and insurance cost involved in sending the warranty claim goods back to CSV audiovisual. CSV audiovisual is not responsible for any parcel missing in transit, on its return back to CSV audiovisual.
Product(s) discontinued by manufacturer(s) shall be upgraded to a similar product or a credit will be given at the current market value or the purchase price whichever is lower.

Warranty turnaround time
Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, supplier’s own test and replacement/repair, and the shipping back to us.

We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. CSV audiovisual is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.
If you will be using the item(s) for mission critical tasks, be it running a business, using it to prepare an examination, using it for a pre-organised game party etc, you should consider purchasing it from a provider that offers instant replacement.

Cancelling your order

We accept that there may be the odd occasion for cancelling an order.
A refund of all monies except, postage and packaging charged on the original order will be made by us (to the same credit card / bank account, originally used by the customer) within 30 days of cancellation, providing the following conditions are met:

The customer must inform us in writing, (email) or by phone, within seven working days that they wish to cancel.
The customer must be able to produce the original receipt as proof of purchase (It is the customer’s responsibly to keep all receipts in a safe place – we do not issue copy receipts).
The goods must be returned to us in ‘as new’ condition, complete with ‘as new’ original packaging and all accessories
The goods must reach us undamaged – return is at the customer’s risk, so we would suggest using an insured courier.
Return freight charges must be paid by the customer

Trade names & Trademarks

All tradename/trademarks are the properties of their respective owners.

Disclaimer

Due to changing market forces and other extenuating circumstances that affect product availability and price stability we reserve the right to withdraw any product we advertise and change prices without notice.
Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing.
There may be misprints, human errors and omissions. We reserve the right to make changes and corrections to prices, products and specifications without notice.

Images displayed on this web site should be regarded as illustrative and informational purpose only.
The actual products may not be identical to the images.
Hyperlinks (URL) provided throughout our product pages can only be used as references only.
The products we carry may not be identical as the contents contained in the links. If unsure, please contact our sales team.

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