CSV audiovisual Policies

RETURN POLICY

We understand that sometimes returns are necessary. If you are not 100% satisfied with your order, you can return it to us for a refund within 14 days of delivery. To begin your return, please follow the instructions below.

  1. Product must not show any evidence of wear and must be returned with all its original packaging.
  2. Items must be returned within 14 days of date received.
  3. Original shipping and handling charges are non-refundable.
  4. Make sure the product is in its original packaging, and place it in its original shipping box.
  5. From the time your item has been received in our warehouse, please allow up to 3 business days for your return to be processed. As soon as your return is received and processed you will receive an email confirmation.
  6. If purchased from a store or event we can only refund the original form of payment, and only with the original sales receipt. We apologise for any inconvenience. Returns received without a receipt will be returned to the customer.
  7. If you purchased online and want to return it in a store, you may do so for a refund, an exchange or store-credit.

As soon as we receive and process your return we will email a confirmation to the email address you provided on your original order. Note, if there is a refund due, this refund will be noted in your email confirmation and typically shows up on your credit card account or Paypal, within 2-5 business days (depending on your credit card) or by your next credit card statement.